Refund Policy
At WristUp, we want every customer to be completely satisfied with their purchase. If you are not happy with your order for any reason, we are here to help.
100-Day Money Back Guarantee We offer a 100-day money back guarantee on all WristUp orders. If the bracelet does not wake you up within 100 days of purchase, contact us for a full refund — no questions asked.
Please note: The 100-day guarantee applies to products that have been used for their intended purpose. Products showing evidence of misuse, damage, or extended use beyond a reasonable testing period may not qualify for a full refund. WristUp reserves the right to assess the condition of returned items and deny refunds where misuse is evident.
Common Reasons for Returns and Solutions
Defective or Quality Issues Solution: We will send you a replacement free of charge.
Wrong Colour Ordered Solution: You can return or exchange the product. Return shipping costs are your responsibility.
Changed Your Mind Solution: You can return the product within 100 days if unused or lightly tested. Return shipping costs are your responsibility.
Package Damaged on Arrival Solution: Take clear photos of the damaged item and email us within 5 days of receiving your order. We will send a replacement free of charge.
Product Not Waking You Up Solution: Contact us within 100 days and we will issue a full refund under our Wake-Up Guarantee.
How to Return Your Order
Contact Us: Email wristup@proton.me within 100 days of receiving your order. Include your order number and reason for return.
Approval: Our team will confirm if your return is accepted and provide the correct return address.
Prepare Your Return: The product must be returned in its original or carefully opened condition. Packaging must be intact and undamaged. All accessories and items included in the original order must be returned. Products returned in broken, heavily damaged, or unusable packaging may be refused.
Send the Return: Once approved send the package within 5 working days and share the tracking number with us. Return shipping costs are entirely the customer's responsibility. WristUp does not cover return postage under any circumstances except where the product is confirmed defective or damaged on arrival.
Refund Process: Once we receive and inspect the returned item we will process your refund within 5 business days via your original payment method.
Non-Returnable Items
Items not in original or carefully opened condition. Items returned in broken or heavily damaged packaging. Items returned without prior approval from our customer service team. Products showing clear signs of extended use or damage caused by the customer.
Damaged on Arrival
Take clear photos of the damaged item showing the defect clearly. Email the photos and description to wristup@proton.me within 5 days of receiving your order. We will send a replacement free of charge. If a second defect occurs you will receive a full refund.
Return Shipping Costs All return shipping costs are the responsibility of the customer unless the item is confirmed defective or damaged on arrival. We recommend using a tracked shipping service as WristUp cannot be held responsible for returns lost in transit.
Return Address Our return address will be provided upon approval of your return request. Unauthorised returns sent without prior approval will not be accepted.
Contact For any questions contact us at wristup@proton.me. Our team is available Monday to Friday 9:00am to 5:30pm and will respond within 24 hours.
Thank you for choosing WristUp. We are committed to ensuring you wake up on time, every time.